Terms & Conditions

Please note that copyright is NOT transferred if you buy an original artwork. The copyright is always retained by the artist. Reproduction of an original artwork is not permitted.

No image may be reproduced in any way whatsoever without the express written permission of the artist. Copyright and Licensing enquiries – please use the CONTACT FORM.

All artwork on this site remains the copyright of Sue Dickinson and her immediate family, and is protected by South African Copyright Law.

Under NO circumstances will we share information that has been submitted to us on this site with any third party.

If you would like to receive notification of any changes and additions to this site, please fill in the contact form on the Contact Page or join the free Newsletter mailing list.

You can be certain that we are the only persons who will see your information. We will send you mail only if you have given us permission to do so.

• How long does it take you to dispatch artworks?
• How long does shipping take?
• What does shipping cost?
• How do you package paintings and/or prints?
• Is there a handling fee?
• Which countries can you ship to?

How long does it take you to dispatch artworks?

Prints and original paintings will usually ship within 24 hours. Any potential delays will be communicated with collectors ahead of time.

How long does shipping take?

We use DHL for international shipping, a fast and highly reliable courier service. Shipping takes between 4 to 5 working days for major delivery hubs across the world. Please contact Stuart Dickinson at studickinson@gmail.com if you would like specific shipping times.

What does shipping cost?

International shipping has been capped at ZAR1,000 as we carry the remaining cost for express courier. This shipping rate applies to orders of one or more prints and/or paintings, as packages are shipped on their volumetric size, not their weight.

How do you package paintings and/or prints?

Paintings and prints are carefully rolled and packaged securely in heavy-duty shipping tubes. In some cases, original artworks will be packed flat between masonite boards if the paper Sue used is thicker and does not allow for rolling.

Is there a handling fee?

Handling and packaging are factored into the price of shipping.

Which countries can you ship to?

All countries worldwide.

Electronic reproduction on this site is done with the best technology available. However, there is a reduction in the quality of images. The scans used on this site have been compressed as much as possible so that their download time is fast, while remaining as close as possible to the original artwork.

However, if you are in any way dissatisfied with your original painting, please do not hesitate to contact us. Your 14-day return guarantee means that you can return paintings if they do not meet your expectations.

Paintings must be securely packaged and returned in their original condition and will then be subject to a full purchase price refund.

It is sometimes difficult to choose a painting or print on the internet. If you order a painting/print and it does not meet with your expectations, you may return it within 14 days. If you would like to return a painting, please notify us first via the CONTACT PAGE.

Please notify us before returning an order. Please place the original documentation in the package and re-wrap securely. C.O.D. returns cannot be accepted.

The return address will be advised.

For your protection, please use a reliable courier for return shipment. Shipping costs can only be compensated if the return is a result of our error.

We do everything we can to ship your order safely and securely, and we’re proud to report that an order has never gone missing or been returned.

Guarantee

Each individual painting is specified ‘ORIGINAL’ where applicable, whereas prints are specified ‘LIMITED EDITION PRINT’. A limited edition print will never be falsely desiginated as an original.

All orders come with a Certificate of Authenticity to verify the purchase at the current valuation.

Please contact us with any queries.